Standard Reservations

For standard room reservations:

• Cancellations made 24 hours or more before check-in: Full refund
• Cancellations made less than 24 hours before check-in: One night's stay charge
• No-shows: Full stay charge

Package Reservations

For special package reservations:

• Cancellations made 72 hours or more before check-in: Full refund
• Cancellations made less than 72 hours before check-in: 50% of package value
• No-shows: Full package charge

Group Bookings

For group bookings (5 rooms or more):

• Cancellations made 14 days or more before check-in: Full refund
• Cancellations made 7-13 days before check-in: 50% charge
• Cancellations made less than 7 days before check-in: Full charge

Special Events and Peak Seasons

During special events and peak seasons:

• Special cancellation policies may apply
• These will be communicated at the time of booking
• May require longer notice periods for cancellation

How to Cancel

To cancel your reservation:

• Contact our reservations team directly
• Have your confirmation number ready
• Cancellations must be made in writing or through our official channels

Force Majeure

In cases of force majeure or circumstances beyond our control:

• Special considerations may be made
• Each case will be reviewed individually
• Documentation may be required

Contact Information

For cancellations or questions about this policy, please contact:

Reservations Department
Email: [email protected]
Phone: +1 (555) 123-4567